Going the Extra 20 Miles with Khuram Hussain, Episode #99

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Khuram Hussain, CEO and Founder of 20 Miles Inc. Khuram talks about his approach in the insurance industry and the significance of following systems.

Episode Highlights:

• Khuram shares his background. (2:44)
• What attracted Khuram to commercial insurance producers? (6:35)
• What has been the biggest challenge for Khuram? (16:51)
• Khuram mentions what he heard from larger agency management systems. (22:34)
• Khuram explains the story behind his company’s name. (27:26)
• Khuram shares why being systematic is key. (32:19)
• Khuram gives a piece of advice to an agency principal that wants his software. (37:34)
• Khuram mentions the best single strategy to start with. (40:08)

Tweetable Quotes:

• “We don’t think in terms of campaigns because that’s like spray and pray, right? You send out a campaign and tracking opens, that’s not relationship building. What we do talk about or think about is our processes. What we want you to do is establish some systems that are kind of like your framework.” – Khuram Hussain
• “What you have to differentiate is your insights, your expertise. You have to tell the customer that you are the person that they want to be talking and doing business with. Build a rapport and pick up the phone, that will be an entirely different conversation.” – Khuram Hussain
• “From a technology perspective, what we do with onboarding is we make sure that we support you all the way until you get your first success. I think that’s important.” – Khuram Hussain

Resources Mentioned:

• Khuram Hussain LinkedIn
• 20 Miles Inc
• David Carothers
• Kyle Houck
• Florida Risk Partners
• The Extra 2 Minutes