Last Updated on: July 20, 2021
Facebook
Twitter
LinkedIn

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Joy Justus, SVP, Customer Experience at ThinkHR. Joy talks about her journey in the learning management system and her favorite wins at ThinkHR.

Episode Highlights:

  • Joy shares her background in the insurance industry. (2:06)
  • Joy mentions her current role at ThinkHR. (2:44)
  • Joy shares how her insurance background is going to help her position with ThinkHR. (3:32)
  • Joy mentions why learning the management system and content are what keeps people around. (8:04)
  • Joy explains what’s unique about their handbook. (11:41)
  • Joy gives an idea of what people should expect from ThinkHR. (16:54)
  • What does Joy find to be the biggest hurdle that agencies have in getting their clients to adopt their platform? (18:43)
  • Joy shares what a best-in-class onboarding process for ThinkHR looks like. (22:16)
  • Joy mentions some of her favorite wins at ThinkHR. (32:40)
  • What’s the most creative way that Joy has seen somebody win a piece of business using their product? (33:43)

Tweetable Quotes:

  • “We are committed to innovation. It is driven by the feedback from our partners and what’s going on out in the marketplace. We are trying to stay steps ahead of what we’re seeing in terms of trends.” – Joy Justus
  • “I think people feel like they have the ability to talk to someone and an expert advisor’s capacity is important. What keeps people around is truly the learning management system and the content.” – Joy Justus
  • “I always tell agents, you don’t want to sit up on the shelf, bake this into your renewal process. Your clients listen to you not the third party partner. If you’re not reinstalling, reeducating, and refamiliarizing your clients at mid-years, you need to be doing that.” – Joy Justus

Resources Mentioned:

The Power Producers Podcast where we are refining and redefining the sales game.

Kyle Houck

Producers

Parametric Insurance Explained: How Middle Market Producers Can Hedge Economic Loss, Protect Revenue, and Differentiate at the Point of Sale

The commercial insurance industry is in the middle of a quiet evolution.

While most conversations still revolve around premiums, deductibles, limits, and carrier appetite, a different category of risk transfer has been gaining traction beneath the surface—parametric insurance. It is not new, but it is finally becoming accessible, relevant, and actionable for middle market producers who are willing to think differently about risk.

In a recent episode of the Power Producers Podcast, I sat down with Brian Thompson from Descartes Underwriting to unpack what parametric insurance actually is, what it is not, and why producers who ignore it may be leaving their clients—and themselves—exposed.

This article breaks that conversation down into practical, producer-friendly language and shows how parametric insurance fits into modern middle market risk management.

Read More »

From Bottleneck to Builder: Why Systems, Culture, and Accountability Define Real Business Growth

For most entrepreneurs, the decision to start a business is rooted in the promise of freedom. Freedom from a boss, freedom to control income, and freedom to build something meaningful. Yet for many business owners, particularly in service-based industries and middle-market companies, that freedom slowly erodes. What begins as ownership eventually turns into obligation, where the business demands constant attention and the owner becomes the single point of failure.

Read More »
Cyber

Why Standalone Cyber Insurance Beats BOP Extensions Every Time: Protecting Clients from Modern Threats

The insurance industry is full of shortcuts. Some producers look for ways to streamline the quoting process, others avoid hard conversations with clients, and many rely on endorsements or extensions because they are “easier” than diving into the details. Nowhere is this more dangerous than in the world of cyber insurance.
Too many agents assume that a cyber endorsement on a BOP or commercial package policy is “good enough.” It isn’t. In fact, treating a BOP cyber extension as a replacement for a standalone cyber policy leaves clients dangerously exposed, puts producers at risk of losing accounts, and opens the door to costly errors and omissions (E&O) claims.
Cyber threats evolve faster than any other area of risk, and endorsements simply can’t keep up. If producers want to protect their clients and themselves, it’s time to understand why standalone cyber insurance is non-negotiable.

Read More »

Cyber Insurance Risk Management: Why MFA, MDR, and BYOD Policies Can’t Wait for a Hard Market

The cyber insurance market has softened in recent years. Requirements that were once rigid — like mandatory multi-factor authentication (MFA) or endpoint detection and response (EDR) tools — have been relaxed by many carriers. But here’s the danger: just because carriers aren’t demanding these safeguards today doesn’t mean businesses can afford to ignore them.

Read More »

Test Message

Killing Commercial Login