Elevating Agency Performance Through Partnership with Kelly Donahue-Piro, Episode #109

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Kelly Donahue-Piro, President at Agency Performance Partners. Kelly talks about the things that Agency Performance Partners is doing in agencies across the country.

Episode Highlights:

• Kelly shares her background. (2:19)
• What’s one of the common themes that Kelly sees that she has the ability to fix? (4:53)
• Kelly mentions why she generally works with agencies in the younger age bracket. (7:42)
• Kelly mentions one factor about having the children come to work. (17:54)
• Kelly shares the online process packs that they offer. (19:46)
• Kelly mentions why she loves personal lines. (23:42)
• Kelly explains why the CSR role is becoming extinct in service. (25:51)
• Kelly gives her opinion about overstaffing. (36:48)
• Out of all the things that Kelly does, what’s her favorite? (38:45)
• Kelly shares why they see a huge decrease in re-shopping. (46:56)

Tweetable Quotes:

• “You need to have routine meetings with your team, even if it’s just to check in to say hi and see how people are doing. When there’s a void of that, it gets really bad. The culture falls apart pretty easily.” – Kelly Donahue-Piro
• “You need to clarify your perpetuation plan and be fair to the kids and the kids need to respect what you’ve built. There has to be a plan of how you’re going to give up that power.” – Kelly Donahue-Piro
• “I would encourage every agency to really stop and work hard on saying, what are the gaps in our agency? What experience do we want to get? I think so many people get that tunnel vision, you’re in your agency so much.  Sometimes you don’t see some of the gaps out there.” – Kelly Donahue-Piro

Resources Mentioned:

• Kelly Donahue-Piro LinkedIn
• Agency Performance Partners
• David Carothers
• Kyle Houck
• Florida Risk Partners
• The Extra 2 Minutes