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In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Kelly Donahue-Piro, President at Agency Performance Partners. Kelly talks about the things that Agency Performance Partners is doing in agencies across the country.

Episode Highlights:

  • Kelly shares her background. (2:19)
  • What’s one of the common themes that Kelly sees that she has the ability to fix? (4:53)
  • Kelly mentions why she generally works with agencies in the younger age bracket. (7:42)
  • Kelly mentions one factor about having the children come to work. (17:54)
  • Kelly shares the online process packs that they offer. (19:46)
  • Kelly mentions why she loves personal lines. (23:42)
  • Kelly explains why the CSR role is becoming extinct in service. (25:51)
  • Kelly gives her opinion about overstaffing. (36:48)
  • Out of all the things that Kelly does, what’s her favorite? (38:45)
  • Kelly shares why they see a huge decrease in re-shopping. (46:56)

Tweetable Quotes:

  • “You need to have routine meetings with your team, even if it’s just to check in to say hi and see how people are doing. When there’s a void of that, it gets really bad. The culture falls apart pretty easily.” – Kelly Donahue-Piro
  • “You need to clarify your perpetuation plan and be fair to the kids and the kids need to respect what you’ve built. There has to be a plan of how you’re going to give up that power.” – Kelly Donahue-Piro
  • “I would encourage every agency to really stop and work hard on saying, what are the gaps in our agency? What experience do we want to get? I think so many people get that tunnel vision, you’re in your agency so much.  Sometimes you don’t see some of the gaps out there.” – Kelly Donahue-Piro

Resources Mentioned:


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Kyle Houck