Last Updated on: June 23, 2023
Facebook
Twitter
LinkedIn

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Paul Hawkins and Sean Hawkins from HawkSoft. Paul and Sean discuss the value of understanding a customer’s needs before offering solutions and the importance of building a workplace culture of empathy and collaboration. 

Plus, they give a sneak peek into the upcoming release of HawkSoft 6, a cloud-based upgrade to their existing system.

Episode Highlights:

  • Sean discusses his early interest in programming and how it led to the creation of HawkSoft. (3:39)
  • Paul and Sean discuss the importance of relationships, which are the foundation of the core values within their company. (11:32)
  • Sean mentions that showing gratitude can improve relationships and productivity. (16:57)
  • Paul and Sean discuss HawkSoft‘s approach to sales and how they prioritize finding the right fit for an agency. (20:20)
  • Paul shares how they prioritize customer service and support, and how it has helped them grow their business. (30:10)
  • Paul explains their demo process, which involves asking questions to understand the needs of the agency and then catering the demo to those needs. (36:14)
  • Sean discusses the upcoming release of HawkSoft 6, which is a cloud-based upgrade to their current Agency Management System with new features, including faster reporting and enhanced task management. (44:54)

Tweetable Quotes:

  • “Our core values that we ascribe to, that we hire and fire by, and we use to answer all the questions are all about relationships.” – Paul Hawkins
  • “HawkSoft 6 is just that next iteration. And we didn’t want agencies to feel like we are creating a new product that we’re going to resell to you guys, because that’s not what we’re doing. HawkSoft 6 is just an upgrade, it’s an upgrade to the new product.” – Sean Hawkins

Resources Mentioned:

The Power Producers Podcast where we are refining and redefining the sales game.

Kyle Houck

Work

Reclaiming Purpose in a Distracted World: Empowerment, Emotional Intelligence, and the Future of Work-Life Balance

In today’s performance-obsessed culture, achieving elite status in your profession can often come with a hidden price. Tania Khazaal, known to many as Tanya the Herbalist, knows this truth firsthand. After climbing the ranks in the insurance industry and landing in the top 1% of sales professionals, she found herself at a crossroads. Despite the accolades, international travel perks, and consistent recognition, she was suffering from a quiet crisis: burnout.

Read More »
Insurance

From Confusion to Clarity: How Insurance Agencies Can Unlock Growth Through Strategic Leadership and Culture

In the fast-paced world of commercial insurance, the grind of daily operations often blinds agency leaders to the foundational cracks forming beneath them. Producers are focused on closing deals. Account managers are buried in servicing. Agency principals are juggling leadership, sales, operations, and finance. Yet in the midst of this hustle, many agencies lack the one thing that can unlock the next level of growth: organizational clarity.

Read More »
AI AGENCY

Becoming the AI-First Agency: How Insurance Producers Can Leverage Automation to Outpace the Competition

Artificial Intelligence is no longer a buzzword for tomorrow. It’s today’s most powerful tool for increasing efficiency, lowering costs, and growing your book of business faster than ever before. For insurance producers and agency owners, this isn’t a matter of curiosity or a “nice to have” anymore. It’s a necessity. The reality is that your competition may already be using AI-powered tools to identify prospects, streamline service, and close deals before you even realize you’re in the game.

Read More »
Insurance

Faith, Empathy, and Opportunity: How Lloyd Brown is Redefining Diversity and Purpose in the Commercial Insurance Industry

In every season of The Protege, one thing becomes crystal clear—success in the commercial insurance industry isn’t about where you start, it’s about who you become.
In this episode of the Power Producers Podcast, I sat down with Lloyd Brown, a middle market producer from Orlando, Florida, whose story is equal parts faith, resilience, and purpose.

Read More »

Test Message

Killing Commercial Login