In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Dulce Suarez-Resnick, Vice President of Sales at Acentria Insurance. Dulce discusses how Acentria Insurance leverages technology to streamline the insurance process and improve customer experiences.
Episode Highlights:
- Dulce shares that she has been in the insurance industry for 37 years, starting at 19 after working as a clerk and discovering her interest in insurance. (3:19)
- Dulce mentions that she found her calling in the insurance industry by protecting people’s homes and livelihoods. (5:52)
- Dulce discusses Hurricane Andrew and the subsequent changes in Florida, especially after the 2004-2005 hurricane seasons, transformed the industry. (9:03)
- Dulce mentions that the Building Code is the strongest in the US, but reinsurance is expensive and fraud is a major issue. (12:17)
- Dulce discusses the importance of regular maintenance for homeowners to avoid damages that insurance policies do not cover. (16:53)
- Dulce discusses the need to stop solicitation practices in Florida’s insurance industry to protect consumers. (20:04)
- Dulce explains that Acentria Insurance writes citizens’ policies only as a last resort for clients who cannot find coverage elsewhere. (26:09)
- Dulce mentions that people in southeast Florida have no confidence in Florida-only carriers. (28:15)
- Dulce explains that women in the insurance industry were not seen as agency owners or producers until recently, and it took determination and education to become successful. (39:22)
- Dulce explains the significance of mentorship and involvement in professional organizations for success in the insurance industry. (50:50)
Tweetable Quotes:
- “I can help people protect themselves in the event and help them rebuild in the event that something bad happens…That whole experience…helping them rebuild their lives, really solidified my position in this industry moving forward.” – Dulce Suarez-Resnick
- “Right now the attitudes are different, the world has changed, the insurance world has changed, policies have more restrictions nowadays than they did before. But the one big thing that we can, as Floridians, we can be proud of, unfortunately, it’s due to too much practice is that we know how to handle storms.” Dulce Suarez-Resnick
- “Now it’s a matter of finding people to come into our industry. It’s not whether you’re male or female anymore, or you’re Hispanic or not. There’s a huge shortage in our industry, of people wanting to come into our industry, and we have a lot of people that are retiring, or just leaving the industry because they’ve had it…but this is what I know, and this is what I love, and I have nowhere else to go but to stay in the insurance industry.” – Dulce Suarez-Resnick
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