Know Thyself with Ashley Napier, Shoptalk Episode #147


This episode of Shoptalk focuses on leadership development in the insurance industry. David Carothers and Ashley Napier discuss key aspects like self-awareness, effective communication, investing in people, and creating a positive work culture. They also explore challenges faced by leaders and offer solutions for navigating a competitive market.

Key Points:

  • Leadership Development: Self-awareness, continuous learning, mentorship, and effective communication are crucial for success.
  • Investing in People: Providing training and support empowers employees to become better leaders.
  • KPIs & Team Alignment: Setting clear goals with measurable KPIs combined with open communication is essential for team success.
  • Onboarding & Culture: A well-defined onboarding process sets the tone for employee experience and fosters a positive work environment.
  • Seeking Help: Leaders should embrace seeking professional help or guidance to improve their skills and address challenges.

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David Carothers

Kyle Houck

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