In this episode of the Power Producers Podcast, host David Carothers welcomes back Colby Tunick from ReFocus AI. Colby dives deep into the company’s latest innovation that’s transforming the way insurance agencies service policies. Refocus AI, which started with helping agencies predict customer churn, has now transitioned to automating one of the most time-consuming aspects of insurance — quoting policies. Colby shares how their new technology is helping agencies scale efficiently without burning out staff, allowing producers to focus on building relationships and growing their book of business.
Refocus AI began by addressing the issue of time spent servicing existing policies. Colby discusses how insurance agencies spend a significant portion of their time on renewals, quoting, and policy servicing, which takes away from their ability to acquire new business.
Refocus AI’s new tool, IntelliAgent, acts as a virtual assistant that automates the quoting process. This AI-powered system logs into carrier portals, retrieves rates, and delivers bindable quotes, freeing up agents’ time to focus on client relationships.
Colby explains how automating the quoting process can help agencies scale without adding significant headcount. It allows agencies to quote on multiple lines with various carriers simultaneously, drastically reducing the time spent on manual quoting tasks.
For small commercial and personal lines business, agencies often struggle with quoting efficiency. Colby shares how technology like IntelliAgent is solving this problem, making it easier for agencies to serve more clients without overwhelming their teams.
Refocus AI’s roadmap includes plans to expand into the ENS market, where underwriters are involved. By automating this process, Refocus AI will further streamline how agencies access bindable rates and service their clients, all while maintaining a high level of accuracy.
Colby shares the personal story of how working excessive hours led to burnout and a serious health condition. This experience fuels Refocus AI’s mission to help agencies reduce unnecessary workload and increase staff retention by allowing employees to focus on high-value tasks.
Colby gives a sneak peek into two new innovations coming soon. The Know Your Customer module will make updating account information faster and more efficient, while the MGA Marketplace will help agencies quickly find coverage for policy exclusions and better options for motor sports, flood, earthquake, and more.
The last several years have reshaped the landscape of property insurance across the country. While most national carriers have retreated from coastal states, wildfire zones, and other catastrophe-exposed regions, a handful of disciplined players have taken the opposite path—leaning into difficult markets with a strategic, data-driven approach.
For most entrepreneurs, the decision to start a business is rooted in the promise of freedom. Freedom from a boss, freedom to control income, and freedom to build something meaningful. Yet for many business owners, particularly in service-based industries and middle-market companies, that freedom slowly erodes. What begins as ownership eventually turns into obligation, where the business demands constant attention and the owner becomes the single point of failure.
The insurance industry is full of shortcuts. Some producers look for ways to streamline the quoting process, others avoid hard conversations with clients, and many rely on endorsements or extensions because they are “easier” than diving into the details. Nowhere is this more dangerous than in the world of cyber insurance.
Too many agents assume that a cyber endorsement on a BOP or commercial package policy is “good enough.” It isn’t. In fact, treating a BOP cyber extension as a replacement for a standalone cyber policy leaves clients dangerously exposed, puts producers at risk of losing accounts, and opens the door to costly errors and omissions (E&O) claims.
Cyber threats evolve faster than any other area of risk, and endorsements simply can’t keep up. If producers want to protect their clients and themselves, it’s time to understand why standalone cyber insurance is non-negotiable.
In the middle market, producers don’t lose because the competition has better pricing.
They lose because the competition understands people better—their motivations, their fears, their priorities, and what makes them say yes.
The cyber insurance market has softened in recent years. Requirements that were once rigid — like mandatory multi-factor authentication (MFA) or endpoint detection and response (EDR) tools — have been relaxed by many carriers. But here’s the danger: just because carriers aren’t demanding these safeguards today doesn’t mean businesses can afford to ignore them.
The insurance industry is entering one of the most transformative seasons in its history. For decades, our world has been shaped by carriers, underwriting cycles, prospecting methods, and the grit of producers willing to outwork their competition. But today, a new force is reshaping the landscape—and most producers, agency leaders, and industry professionals aren’t ready for it.
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