Taking the Bull by the Horns With Stephen Turnbull, Episode #206


In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Stephen Turnbull, President of T5 Insurance Services. Stephen, a fifth generation insurance agent in his family, shares what he is learning as a new agency owner. 

Episode Highlights:

  • Stephen shares his background as a fifth generation insurance agent and what led him to start his own agency two and half months ago. (2:42)
  • Stephen explains that his search for the best software is seen as an investment for his company. (10:02)
  • Stephen explains that the biggest thing he is excited about is building that culture that he has always wanted for his business. (15:13)
  • David shares how he prepared and trained his son to be able to understand the reality of the industry he is committing to. (21:20)
  • Stephen shares that they are currently using Agency Zoom and HawkSoft because of his familiarity with the software. (25:26)
  • Stephen explains some of the little things that can impact the mindset of your employees to either stay or leave. (31:37)
  • Stephen shares that if people do their job and do the right thing, they will be successful. (44:16)
  • David advises Stephen that, as an agency owner, he should document every process he has to be ready for anything. (47:00)
  • Stephen shares that one of the things he wanted to accomplish was to be on a podcast, and show appreciation to David for the opportunity. (50:29)

Tweetable Quotes:

  • “I feel I’ve done a good job of kind of just growing my brand and the community. You know, I was Steven Turnbull, who worked for Turnbull Insurance, but now I’m Steven Turnbull, who is T5.” -Stephen Turnbull
  • “If you do your job and do the right thing, you’re going to be successful. You know, do your job and do the right thing because, at the end of the day, we’re solving a problem.” – Stephen Turnbull
  • “As the President of T5, of my own agency, I’m looking at what the best software, you know, what the best system should I be using to build my foundation here.” – Stephen Turnbull

Resources Mentioned:

The Power Producers Podcast where we are refining and redefining the sales game.

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David Carothers

Kyle Houck

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