Telemarketing Tweaks | Shoptalk Series, Episode #55

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck discuss something that everybody should do when things get a little stereotyped and that is telemarketing tweaks.

Episode Highlights:

• Kyle mentions his takeaways from listening to Marvin’s calls. (4:48)
• Kyle shares the first piece of feedback. (6:53)
• Kyle mentions one of the things he learned in one of his first sales jobs when he was doing the office supplies. (8:02)
• Kyle shares why he would always use perfect or great whenever he would get an objection. (9:02)
• Kyle mentions what he thinks a lot of people don’t do in overcoming the objection part. (11:31)
• Kyle explains why he wanted Marvin to utilize the feel, felt, found. (13:44)
• Kyle mentions that the next step is to get Marvin qualifying businesses. (15:22)

Tweetable Quotes:

• “The fact of the matter is that every once in a while you have to reinvent yourself a little bit to get back on track. I’d ask you to reach out to them and talk to them, give them a little framework to operate out of.” – David Carothers
• “I think that if we make a few tweaks here and there that we can get better, you’re doing something right. You’re setting appointments, but we want to make sure they’re the right appointments. We want to make sure that we can up that amount or volume that you’re making more effectively.” – Kyle Houck
• “The first thing that you need to do is whenever they give you an objection, say a power word. Something that’s going to basically start you off on your rebuttal, but it’s not like a doubt word.” – Kyle Houck

Resources Mentioned:

• David Carothers LinkedIn
• Kyle Houck LinkedIn
• Florida Risk Partners
• The Extra 2 Minutes