The Wallace Sessions Part 4 | Shoptalk Series, Episode #94

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Carey Wallace of Agency Focus. Carey shares how technology affects the value of your agency. 

Episode Highlights:

• Carrie explains that technology in your agency is either a profit center or a cost center, depending on how you utilize it. (6:49)
• David shares that it is not just important to introduce new technology but you also have to know how to utilize it. (8:19)
• Carrie explains the importance of encouraging agents to start with the problem and not the solution when determining the technology they might need. (13:59)
• David thinks that people don’t use technology because once they have done things the same way for a long time, they lose the feeling that they need it. (18:01)
• Carrie shares that the number one reason people don’t invest in technology is that they were burned by it at some point. (20:30)
• Carrie shares that consumers are changing and technology allow us to be able to change with them. (21:25)
• Carrie explains that technology plays a huge part in transitions, attracting talent, and maximizing the value and success of your agency. (23:59)

Tweetable Quotes:

• “I think we can all agree that technology in your agency is either a profit center or a cost center. And the reality is if you’re not utilizing it, it is a cost center all day long.”- Carey Wallace
• “It’s just a fact, we are changing, consumers are changing, and technology allows us to be able to change with them.” – Carey Wallace
• “I fear that for many people out there. They don’t use technology, not because they’re necessarily scared of it or anything else. They just have done things the same way so many times that they don’t even feel like they need it. ” – David Carothers

Resources Mentioned:

• Carey Wallace LinkedIn
• Agency Focus
• David Carothers
• Kyle Houck
• Florida Risk Partners
• The Extra 2 Minutes