Transforming within an Industry with Monica Adwani, Episode #272

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Monica Adwani, COO at BRZ Insurance. Monica discusses her current role at BRZ Insurance, where she focuses on serving the Hispanic community, she also discusses the importance of leveraging technology in the insurance industry and emphasizes the need for clear goals and communication within your team. 

Episode Highlights:

• Monica shares how she fell in love with the world of insurance and eventually became an independent agent. (2:47)
• Monica mentions that BRZ Insurance is a technology company that sells insurance and focuses on delivering the best customer experience through AI and multilingual support, utilizing their proprietary technology built internally. (14:14)
• Monica explains that when looking for a VP, it’s important to understand the purpose and expected return on investment, rather than just focusing on tasks and cost, as lacking clarity and goals will likely lead to dissatisfaction and a high failure rate. (22:42)
• Monica believes that the key to showing up for your team and achieving efficiency is investing time in training and teaching them how you operate as an agency principal. (30:16)
• David shares that Florida is experiencing a hard market, particularly for personal lines insurance, with clients facing significant rate increases at renewal. (35:44)
• David mentions that agents must be transparent about rate increases and effectively deliver tough news to clients to thrive in the industry during a hard market. (42:52)

Tweetable Quotes:

• “I am having so much fun because I get to serve my own people in my own language. And there is just so much education that needs to be done for our community. And I’m really, really thriving and very, very happy with serving our Hispanic and Latino community now.” – Monica Adwani
• “We are a technology company that happens to sell insurance. We are powered by technology. Everything that we do is based on AI and based on delivering the best customer experience that we can to the client, and we do that by selling insurance.” – Monica Adwani

Resources Mentioned:

• Monica Adwani LinkedIn
• BRZ Insurance
• David Carothers
• Kyle Houck
• Florida Risk Partners
• The Extra 2 Minutes