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In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck talk about the significance of learning the management systems and utilizing them as a tool.

Episode Highlights:

  • David doesn’t think that a lot of agencies are doing what they’re supposed to do with a management system. (2:15)
  • David mentions that Think HR can create customized learning tracks for every client. (3:13)
  • David shares that one of the details he likes most about Think HR is that they do the onboarding for their clients. (5:28)
  • David mentions one of the biggest issues is that some people are bad at adapting to technology. (5:37)
  • David thinks that a lot of times people that have agencies that lose business think it is because the new agency has a bunch of fancy tools. (7:37)
  • David shares that if you have an LMS it helps the culture of your company. It is nice to be able to give people certificates of completion and recognize them for getting through. (8:15)
  • Kyle thinks that you can pick and choose when and where you want to incorporate learning transcripts.  If we’re offering it to clients as a value, it gives you a little bit of a leg up on some of the competition that’s out there. (9:53)
  • David mentions that if your state happens to pass legislation that changes something or there’s an update, it’s automatically updated inside the handbook in real-time. (10:42)

Tweetable Quotes:

  • “You get to the point when you have that relationship with your client where they view you as an advisor. They call you about anything and everything including HR stuff. It’s huge to have licensed professionals in place you can direct them to.” – Kyle Houck
  • “You have to be able to make it fit the shape and size of the client and that’s what’s nice. If you’re able to deliver things like this, you can go into the small business and provide it just like you can to the account that’s got 500 employees.” – David Carothers
  • “People view things such as learning management systems and other technological tools as expensive and they’re not looking at it through the right lens. It’s an investment, not an expense.” – David Carothers
  • “We spend way more money on stupid stuff. Don’t send out the calendars this year and get rid of the refrigerator magnets. Buy a learning management system, do something more constructive with your money that’s going to bring value to your clients.” – David Carothers
  • “Listen, you don’t have to use the same tools that we use but I do think everybody needs to understand that this is where things are headed. You have to have tools like this to make your clients’ lives easier.” – David Carothers

Resources Mentioned:

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