Facebook
Twitter
LinkedIn

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Claudia McClain, the President and Founder of McClain Insurance Services. Claudia talks about utilizing technology in the insurance industry and shares the impact the pandemic has had on their agency.

Episode Highlights:

  • Claudia shares a little background of her agency. (2:38)
  • Claudia mentions what the three C’s stand for. (3:19)
  • How has technology been a huge part of her agency? (4:47)
  • Claudia mentions their agency is one of the first agencies that went paperless. (12:06)
  • What kind of technology platforms does Claudia utilize in their agency? (15:41)
  • Claudia shares the sequence steps that they’re building to reach their clients. (17:02)
  • Claudia shares about the culture they have in the agency. (23:23)
  • Claudia shares a story about their COVID initiative. (34:34)
  • Claudia mentions one of the other elements to consider about perpetuation. (55:20)

Tweetable Quotes:

  • “If we can’t be efficient, and we can’t deliver on the client’s expectations, which are, you know, becoming more and more demanding in terms of speed of response and the rest, we’re not going to be able to compete with some of the other options in the marketplace.” – Claudia McClain
  • “Embrace the technology early and deploy it to the degree that your customers accept it. If there are some hits and misses, sometimes the clients don’t want to necessarily adapt to certain technology, and their use at the end of the day has the final say on it. But for the most part, if we keep on moving and keep our minds open to whatever the next need of the client is, then we can stay relevant in their minds and continue to compete with the bigger guys.” – Claudia McClain
  • “My goal is to make sure that every person that joins the team, has the opportunity to grow to whatever level professionally they want. So, we’ll support them with all of the continuing education, but more importantly, try to encourage them, see their strengths, and try to encourage them to stretch a bit more, and move into a position that will result in more of a long-tenured career, and certainly a more profitable career to them.” – Claudia McClain

Resources Mentioned:

The Power Producers Podcast where we are refining and redefining the sales game.

Kyle Houck

Insurance

From Confusion to Clarity: How Insurance Agencies Can Unlock Growth Through Strategic Leadership and Culture

In the fast-paced world of commercial insurance, the grind of daily operations often blinds agency leaders to the foundational cracks forming beneath them. Producers are focused on closing deals. Account managers are buried in servicing. Agency principals are juggling leadership, sales, operations, and finance. Yet in the midst of this hustle, many agencies lack the one thing that can unlock the next level of growth: organizational clarity.

Read More »
AI AGENCY

Becoming the AI-First Agency: How Insurance Producers Can Leverage Automation to Outpace the Competition

Artificial Intelligence is no longer a buzzword for tomorrow. It’s today’s most powerful tool for increasing efficiency, lowering costs, and growing your book of business faster than ever before. For insurance producers and agency owners, this isn’t a matter of curiosity or a “nice to have” anymore. It’s a necessity. The reality is that your competition may already be using AI-powered tools to identify prospects, streamline service, and close deals before you even realize you’re in the game.

Read More »
Insurance

Faith, Empathy, and Opportunity: How Lloyd Brown is Redefining Diversity and Purpose in the Commercial Insurance Industry

In every season of The Protege, one thing becomes crystal clear—success in the commercial insurance industry isn’t about where you start, it’s about who you become.
In this episode of the Power Producers Podcast, I sat down with Lloyd Brown, a middle market producer from Orlando, Florida, whose story is equal parts faith, resilience, and purpose.

Read More »
Sales

Why Being Liked Is Killing Your Sales: Mastering the Psychology of Closing

Salespeople are often taught to be charismatic, friendly, and well-liked. But as David Carothers and high-ticket sales expert Austin Medlin explore in their recent conversation, that mindset could be the very thing sabotaging your close rate. Austin, the founder of CloseSales.com, brings a fresh perspective from outside the insurance industry that perfectly aligns with what commercial producers face daily: buyers who need leadership, not another friend.

Read More »

Test Message

Killing Commercial Login