Powerful Payment Processing with Toby Hansen, Episode #142

In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Toby Hansen, Owner of Toby Hansen Insurance Agency, and co-founder of GSTsoftware. Toby talks about his move from captive to independent agent, what’s going on in the world of Insurtech, and how GSTsoftware helps insurance professionals get their business done in the most efficient way possible.

Episode Highlights:

• Toby discusses his background. (2:30)
• Toby believes that insurance agents sometimes wonder if the carriers have a clear vision. (5:11)
• What has Toby learned as a result of his transition from captive to an independent agent? (9:50) 
• Toby explains the idea of their payment portal and how it helps people. (13:28)
• How does Toby get their product into the market? (16:46) 
• Toby mentions that if you don’t have a good tasking system, you won’t realize how much your employees are avoiding such issues. (25:09)
• David, Kyle, and Toby discuss the significance of accepting all forms of communication. (29:04)
• Toby explains the advantages of making the best use of technology. (41:44)

Tweetable Quotes:

• “If you don’t have a good tasking system, you don’t realize how much your staff is avoiding that stuff.” – Toby Hansen
• “When you’re in the agency world, and you’ve been the principal, you start to understand that for every person that just doesn’t want to pay their bill, there’s four of them that you just need you to hold their hand to pay their bill.” – Toby Hansen
• “Technology is not in the agency world to replace human interaction in the human experience. It’s here to enhance human interaction in the human experience.” David Carothers

Resources Mentioned:

• Toby Hansen LinkedIn
• Toby Hansen Insurance Agency
• GSTsoftware
• David Carothers
• Kyle Houck
• Florida Risk Partners
• The Extra 2 Minutes