Faith, Empathy, and Opportunity: How Lloyd Brown is Redefining Diversity and Purpose in the Commercial Insurance Industry

In every season of The Protege, one thing becomes crystal clear—success in the commercial insurance industry isn’t about where you start, it’s about who you become.
In this episode of the Power Producers Podcast, I sat down with Lloyd Brown, a middle market producer from Orlando, Florida, whose story is equal parts faith, resilience, and purpose.

Lloyd didn’t come into the insurance business through the traditional route. He started in ministry. After six years in Bible and pastoral study, serving as a youth pastor and worship leader, he felt called to take his faith outside the walls of the church and bring it into the business world. That decision led him to a thriving career in commercial insurance—and a mission to bring empathy and diversity into a space that desperately needs more of both.

This conversation wasn’t just about insurance—it was about life, leadership, and the difference one person can make when they align their values with their vocation.

From the Pulpit to the Prospect: Lloyd’s Unconventional Path

Lloyd’s journey began in ministry school, where he spent six years studying faith and leadership before taking a position as a youth pastor in California. But over time, he felt a nudge to step beyond the church and make an impact in a new arena.

“I felt God call me to work outside the walls of the church, to be light in the business world.”

That calling led him straight into the insurance industry. He began on the claims side, moved into personal lines, and eventually found his way into the middle market, where he found purpose in serving organizations that serve others.

When I heard his story, it was clear why he’s successful. Ministry taught him how to connect with people, listen deeply, and communicate with empathy—all skills that make great producers. The difference? Lloyd is living proof that faith and business aren’t mutually exclusive—they can coexist beautifully when purpose drives performance.

If you want to read more about the link between emotional intelligence and producer success, check out why empathy is the new competitive advantage in sales.

Finding Purpose in the Middle Market

Lloyd built his book around some of the hardest accounts to write in Florida: churches, religious organizations, schools, and nonprofits. In one of the toughest property markets in the country, most producers run the other direction from these classes. Lloyd leans in.

“If the industry is going right, I’m going left. That’s where the real opportunity is.”

That contrarian mindset—combined with his personal understanding of ministry operations—gives him a unique advantage. He knows the risk profiles, the pain points, and the heart behind these organizations.

He’s writing accounts with complex exposures: property, sexual misconduct liability, educators’ legal liability, and pastoral professional liability. These are not easy placements, but Lloyd approaches them with a purpose that goes beyond profit.

He’s not chasing policies; he’s pursuing impact.

For producers looking to build a profitable and purpose-driven niche, check out how to establish yourself as the go-to expert in challenging insurance markets.

The Power of Empathy in Sales and Leadership

Lloyd’s top strength on the Clifton StrengthsFinder assessment wasn’t strategy, competition, or command—it was empathy.
At first, he saw that as a weakness.

“For years I thought empathy was the worst strength to have. Now I see it’s one of the greatest—because it lets me feel what my clients feel.”

That mindset shift changed everything.

In a world where too many producers talk at their clients instead of listening to them, Lloyd’s ability to put himself in their shoes has become his secret weapon. He’s not just identifying risks; he’s identifying emotions—fear of financial loss, anxiety about compliance, the stress of protecting a congregation or a student body.

And that’s what creates trust. That’s what builds loyalty. That’s what separates an advisor from an order taker.

Chris Voss calls it tactical empathy in his book Never Split the Difference. I call it human connection, and it’s one of the most underdeveloped skills in our business. If you want to lead people, you have to understand them first.

You can learn more about developing empathy as a leadership skill for insurance producers.

Diversity and Meritocracy in the Insurance Industry

One of the most powerful parts of this conversation was about diversity. I’ve said it before and I’ll say it again:

“The insurance industry has been way too white for way too long.”

I’m not interested in lip service—I’m interested in change. Lloyd is a shining example of that change. As an African American producer thriving in the middle market, he’s breaking barriers and showing others what’s possible.

“I’m not a victim to anything. I can create the future I want. The commercial insurance space is underrated when it comes to creating generational wealth.”

He’s right. The middle market doesn’t care where you came from. It’s a meritocracy—your results determine your reputation.

Lloyd’s mission now extends beyond his book of business. He wants to open doors for young producers from all backgrounds to see that this industry can be a vehicle for both financial freedom and personal fulfillment.

For more on this topic, read how diversity, equity, and inclusion are shaping the next generation of insurance professionals.

Turning Cost Reduction into Community Impact

One of my favorite parts of Lloyd’s story came when he described how a single reclassification on a workers’ compensation policy saved a Christian school $27,000 in annual premium.

They had most of their employees in class code 9101 (All Other) instead of 8868 (Clerical)—a small mistake that made a big difference.

“We saved them $27,000 by just having them reclassify their employees from one code to another.”

But what made it special wasn’t the savings—it was what the school did with that money. Some invested in new classrooms. Others gave employee bonuses or used the funds to update older buildings. The impact went far beyond an insurance renewal.

“When I save a school 25%, that’s not just money—it’s more programs, more education, more lives impacted.”

That’s what it means to be a risk advisor instead of a policy peddler. When you understand Total Cost of Risk, you start speaking your client’s language. You stop talking about premium and start talking about purpose.

Learn more about how to use Total Cost of Risk to deliver measurable impact for your clients.

The Art of Storytelling and Social Proof

One piece of advice I gave Lloyd during the episode was this:
“Don’t tell the story—let your clients tell it for you.”

Testimonials, case studies, and short-form videos of clients sharing how you helped them can move mountains in the marketing game. It’s not about bragging; it’s about showing real results through real voices.

Lloyd’s clients can tell stories that hit harder than any sales pitch. A church that was able to fund a new outreach program because of premium savings. A school that gave its staff bonuses during a tough economy. These stories prove that insurance isn’t a transaction—it’s transformation.

When your heart is in the right place, your marketing follows naturally. That’s how you attract business without chasing it.

If you want to level up your communication strategy, explore how to use storytelling in insurance sales to build trust and authority.

Fatherhood, Faith, and the Legacy of Empathy

Toward the end of our conversation, the tone shifted to something deeply personal—fatherhood.

Lloyd has three daughters and one son, with a newborn just a month old. I’ve got four myself, and I told him I’ve learned more about empathy from raising my daughter than any leadership book I’ve ever read.

“Being a father and husband are my proudest titles. I want my children to look back and be proud of what I built.”

That hit home.

We talked about what it means to balance ambition with presence—to chase success without losing sight of what really matters. The truth is, empathy doesn’t just make you a better producer; it makes you a better parent, partner, and human being.

I told Lloyd how watching my own daughter grow from a little girl into a young lady has softened me. My role now isn’t to protect her from the world—it’s to prepare her for it. And that mindset carries straight into how I lead my team and my clients.

For more on balancing business growth with personal fulfillment, read how producers can build legacy through leadership and empathy.

Lessons for Producers: Faith in Action

Lloyd’s journey offers more than a great story—it provides a roadmap for any producer who wants to sell with purpose and lead with conviction.

Here are five lessons every producer can take from his story:

Lead with empathy.
It’s not weakness—it’s wisdom. Listen first, sell second.
Serve with purpose.
The more people you help, the more successful you become.
Go where others won’t.
There’s opportunity in every underserved niche.
Let your results tell the story.
Use testimonials and case studies to create credibility that can’t be faked.
Let your values guide your business.
You can be both faith-driven and financially successful. Those two goals aren’t at odds—they’re aligned.

Lloyd summed it up best when he said:

“It doesn’t matter where you come from. If you have hunger and desire, you can win in this industry.”

Conclusion: Building a Business That Reflects Who You Are

What makes Lloyd Brown special isn’t just his book of business—it’s the heart behind it. He’s proof that empathy and excellence can coexist. That diversity strengthens the industry, not divides it. And that the path to generational wealth starts with purpose-driven work.

This episode is more than a conversation—it’s a reminder that what we do as producers matters far beyond the premiums and policies. We have the ability to change lives, fund missions, and shape legacies.

If you haven’t already, take 35 minutes and listen to the full conversation with Lloyd. You’ll walk away inspired, grounded, and ready to bring more heart into your hustle.

🎧 Listen now: Power Producers Podcast – Becoming the Protege featuring Lloyd Brown

And remember: faith and empathy aren’t soft skills—they’re power tools.

Faith, Empathy, and Opportunity: How Lloyd Brown is Redefining Diversity and Purpose in the Commercial Insurance Industry

November 13, 2025 No Comments

In every season of The Protege, one thing becomes crystal clear—success in the commercial insurance industry isn’t about where you start, it’s about who you become.
In this episode of the Power Producers Podcast, I sat down with Lloyd Brown, a middle market producer from Orlando, Florida, whose story is equal parts faith, resilience, and purpose.

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Faith, Empathy, and Opportunity: How Lloyd Brown is Redefining Diversity and Purpose in the Commercial Insurance Industry

November 13, 2025

Faith, Empathy, and Opportunity: How Lloyd Brown is Redefining Diversity and Purpose in the Commercial Insurance Industry

From the Pulpit to the Prospect: Lloyd’s Unconventional Path

Finding Purpose in the Middle Market

The Power of Empathy in Sales and Leadership

Diversity and Meritocracy in the Insurance Industry

Turning Cost Reduction into Community Impact

The Art of Storytelling and Social Proof

Fatherhood, Faith, and the Legacy of Empathy

Lessons for Producers: Faith in Action

Conclusion: Building a Business That Reflects Who You Are

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