Know Your Ideal Prospect

As you get started killing commercial insurance, something you have to do is create your ideal prospect profile. You cannot deliver value and an exceptional client experience to your clients if you don’t define who it is you are going to go after and be able to give the most value. It’s crazy because this is a natural place for any agency to start in commercial insurance. Still, as I’ve talked to agency owners from all over the country, none of them know how to begin writing good commercial business. They write what comes in the door, what calls on the phone, who fills out a web form for a quote, and that’s just how they build their commercial practice. 

Increase Profitability

You can’t do that and be successful, ultimately, in larger commercial accounts. I don’t take anything away from these agencies because they have good commercial books. Still, my goodness, the amount of services that it takes just to handle the basic and mundane tasks, is a drain on the profit margins of the organization. It’s nuts!   And the fact is there’s only so much that you can automate.

Improve Your Client Experience

If you want to deliver an awesome client experience, then you need to identify who the ideal prospect for your firm is. It could be a different one for each producer. You might have three or four total that you’re going after. Still, by diving deep into that ideal class of business, you’re going to be able to handle risk management functions.  You can look at things like loss control, the total cost of risk analysis, training, and development, leadership accountability programs, all of these things that help your clients save way more money than you’re ever going to be able to negotiate down in premium.

It's More Than Customer Service

I go to continuing ed all over the country, and when I’m in there, I hear people talk about the differentiation of agencies. It’s crazy because the one question that instructors always ask is who differentiates themselves by customer service? And I look left, and I look right, and every agent in the room has their hands up. The ironic thing is when I look left and right, and I see agencies that my firm takes business from every day because they don’t deliver an awesome client experience. See, customer service is the verbiage that we used ten years ago. Customer service is the expectation. If you want to make yourself different, you have to deliver an awesome client experience.

 

It Starts in the Prospect Phase

An awesome client experience starts from the prospect phase through onboarding and, ultimately, to them becoming your client. So if you want to do that, focus with a narrow focus. Anybody can hunt with a shotgun; it doesn’t make sense. Be a sniper; hunt with a rifle and pick off precisely what you want your target to be. And I can promise you, and you will kill commercial insurance.

Insurance

Solving Insurance Back Office Bottlenecks: How Automation and Compliance Tools Empower Agencies and MGAs

The insurance industry is undergoing a quiet transformation. While headlines often focus on the flashy front-end tools and direct-to-consumer disruption, the real revolution is happening behind the scenes — in the back office. From agency onboarding delays to outdated compliance workflows and manual licensing tasks, these friction points cost MGAs, carriers, and agencies valuable time, revenue, and relationships.

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Employee

Why Employee Ownership is the Key to Sustainable Agency Growth and Talent Retention

In an increasingly competitive commercial insurance landscape, agency owners are struggling to find long-term solutions for succession planning, talent retention, and business perpetuation. Many have considered private equity sales, others offer limited equity to top producers—but a growing number are discovering a more powerful alternative: the Employee Stock Ownership Plan (ESOP).

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Captive

Captive Insurance as a Business Continuity Plan: How Strategic Advisors Protect and Grow Their Book of Business

In today’s competitive commercial insurance market, your book of business is under constant attack. Competitors are targeting your best accounts every day, just like cybercriminals probing a website for vulnerabilities. If you don’t have a plan to defend and grow your client relationships, you’re leaving yourself exposed.

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Sales

How to Reverse Engineer Your Sales Funnel and Crush Your Q4 Insurance Production Goals

As we enter the fourth quarter, many commercial insurance producers begin to panic. Whether you’re behind on your goals or just trying to hit that final sprint, the Q4 crunch is real. But the producers who consistently win don’t treat Q4 as a Hail Mary. They plan with precision, reverse engineer their goals, and execute with ruthless consistency.

In this post, we’ll break down how you can reverse engineer your sales funnel, identify your revenue gaps, and finish the year stronger than you started. Whether you’re writing workers’ comp or cyber liability, these strategies apply across all middle market verticals.

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wholesale

Mastering Wholesale Partnerships: Submission Strategies, Underwriter Relationships, and Technology Tools for Middle-Market Success

In today’s competitive insurance marketplace, middle-market agencies must leverage every available advantage to win and retain business. One of the most underutilized yet powerful resources at an agent’s disposal is the wholesale market. By establishing strong partnerships with wholesalers, agents can access capacity, expertise, and proprietary programs that are often unavailable through direct channels. However, success in the wholesale arena requires more than simply submitting risks and hoping for the best.

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