Leveraging InsurTech and Underwriting Flexibility to Win in the Hard Market – A Conversation with Brennen Grone

InsurTech

The commercial insurance industry is facing one of the toughest hard markets in decades. Rising rates, stricter underwriting guidelines, and reduced carrier appetites have made it increasingly difficult for producers to place business. However, amidst these challenges, there are significant opportunities for agents who understand how to navigate this environment effectively using insurtech solutions.

One of the biggest game-changers in today’s market is InsurTech, which has transformed the way risks are assessed, quoted, and bound. By combining automation, data analytics, and human underwriting expertise, modern InsurTech MGAs are enabling producers to close more deals efficiently while offering superior coverage options to their clients.

One such InsurTech MGA is Rainbow, which specializes in restaurant insurance and other niche markets. Their model blends advanced technology with hands-on underwriting, providing a competitive advantage for agents looking to secure difficult-to-place risks. In this blog, we’ll explore how InsurTech, underwriting flexibility, and client-facing technology can help producers win in the hard market.

Understanding the Hard Market and Its Challenges

What is a Hard Market?

A hard market occurs when insurance carriers tighten their underwriting criteria, increase premiums, and reduce their appetite for risk. This often happens in response to higher claims activity, economic downturns, or regulatory changes.

Key characteristics of a hard market include:

  • Rising premiums across most commercial lines
  • Stricter underwriting guidelines leading to more declines
  • Reduced carrier appetite, particularly in distressed industries
  • Less flexibility in pricing and credits

In this environment, producers need to be more strategic and proactive about how they approach risk placement. Instead of simply shopping for lower rates, agents must focus on value-driven conversations, underwriting relationships, and specialized markets to gain a competitive edge.

The Role of InsurTech in Modern Commercial Insurance

InsurTech

How InsurTech is Changing Risk Placement

InsurTech MGAs are disrupting traditional insurance models by leveraging AI-driven underwriting, predictive analytics, and automation to improve risk assessment.

Key advantages of InsurTech include:

  • Faster quoting and underwriting decisions
  • Better data-driven insights for risk assessment
  • More competitive pricing for well-managed risks
  • Seamless integrations with agency management systems

Rainbow MGA is a prime example of this shift. Unlike traditional carriers that rely solely on automation or rigid underwriting models, Rainbow blends cutting-edge technology with expert human underwriters, allowing for greater flexibility in risk assessment.

This hybrid approach enables producers to overcome automatic declines, appeal underwriting decisions, and secure coverage for risks that might otherwise be rejected.

Why Restaurant Insurance is a Unique Opportunity

The Challenges of Placing Restaurant Risks

The restaurant industry is notoriously difficult to insure due to its high exposure to fire hazards, liquor liability, and employee-related risks. Many carriers claim to write restaurant business, but their appetite is often limited to low-risk, well-established businesses.

Common obstacles producers face when placing restaurant insurance include:

  • Strict liquor liability restrictions
  • High fire risk leading to automatic declines
  • Limited markets for new ventures
  • Difficulty in securing coverage for multi-location restaurants

However, InsurTech MGAs like Rainbow specialize in this space, offering:

✅ Higher liquor tolerances (up to 65%)
✅ Fast-track underwriting decisions
✅ Flexibility for new ventures
✅ Multi-location quoting for franchises

For agents who understand the unique risks of the restaurant industry, this represents a significant growth opportunity in today’s hard market.

Overcoming Carrier Brand Awareness Issues at the Point of Sale

How to Address Client Concerns About Newer Carriers

One common challenge producers face is presenting an unfamiliar carrier to a client. Many businesses default to brand recognition, assuming that a well-known insurance company automatically provides better coverage.

To overcome this objection, agents should:

  • Educate clients on carrier ratings and financial stability (e.g., “Rainbow writes on A- rated paper through Accelerant”)
  • Highlight underwriting flexibility and customized solutions
  • Provide case studies or testimonials from similar businesses
  • Emphasize claims handling expertise

A producer’s ability to confidently present a new carrier with the right value proposition can mean the difference between winning and losing the account.

How Producers Can Leverage Underwriting Flexibility to Close More Deals

InsurTech

Why Relationships Matter in a Hard Market

In a tight underwriting environment, the ability to advocate for clients and appeal underwriting decisions is a significant advantage. Not all declines are final—often, additional information or a revised submission can turn a decline into a bound policy.

Best Practices for Producers:

  • Understand the carrier’s appetite before submitting a risk
  • Provide underwriters with detailed risk management insights
  • Use a case-by-case approach to rate negotiations
  • Leverage InsurTech MGAs that allow for underwriting appeals

Rainbow MGA, for example, has been able to convert declines into bound accounts by working closely with its underwriting team and taking a holistic approach to risk evaluation.

The Power of Client-Facing Tools and Lead Generation Strategies

How to Use InsurTech to Drive More Business

One of the most underutilized advantages of InsurTech MGAs is their ability to provide client-facing tools that help producers generate inbound leads.

Some examples include:

  • Consumer-facing flood quote portals (like those offered by ProWriters)
  • Instant commercial auto rate indications (such as Cover Whale’s technology)
  • Self-service application tools for restaurant insurance (Rainbow’s evolving platform)

By incorporating these tools into their marketing strategy, producers can attract higher-intent prospects and streamline the sales process.

Differentiation Through Education and Learning Management Systems

How Training Can Help Producers Sell More Effectively

The most successful producers don’t just sell policies—they educate their clients on risk management and coverage options.

Carriers and MGAs that offer learning management systems (LMS) and continuing education (CE) opportunities help agents become better salespeople while differentiating themselves in the marketplace.

For example, a restaurant producer who can provide clients with:

  • Fire prevention checklists
  • Liquor liability training resources
  • Best practices for kitchen safety

…will be seen as a trusted advisor, rather than just a salesperson.

As InsurTech MGAs continue to grow, the ability to integrate education with sales strategy will become a major differentiator in the industry.

Conclusion: The Future of InsurTech and What’s Next for Producers

The insurance industry is changing rapidly, and producers who embrace technology and underwriting flexibility will have a significant advantage.

✅ InsurTech is revolutionizing risk placement, allowing for faster and more efficient underwriting.
✅ Underwriting relationships matter more than ever—producers who advocate for clients will win in the hard market.
✅ Client-facing technology and learning management resources can differentiate agents and drive more business.

For those looking to expand into niche markets like restaurant insurance, MGAs like Rainbow offer the perfect blend of technology, underwriting expertise, and agent support.

💡 Want to explore better ways to win in the hard market? Visit UseRainbow.com to learn more and get appointed today! 🚀

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