So I know that for me to write $200,000 worth of new business, I need to write four accounts that are $50,000 in revenue or more, or eight accounts that are $25,000 in revenue. And then, I begin to work my way back through the metrics of precisely what I need to do every day. I want to know how many marketing drops I should be doing, how many phone calls I should be making, how much direct mail I should be sending, how many email blasts I should be doing. And I need to know what my starting point is.
See, the thing that makes our business easy is that it’s very predictable, but you have to have a data set to make it predictable. So until you figure out what your end goal is, you begin to put the daily behaviors into place and execute those daily behaviors. Then an essential thing, review your progress regularly and adjust as necessary. You’re just flying blind if you don’t do that.
I want to know that my producers understand that they need to be making between eight and ten marketing drops a day, 25 phone calls, 25 email follow-ups, and sending out 25 handwritten direct mail pieces. Those are all behaviors that I can see. And guess what? I can monitor those as the agency owner inside of our CRM. So if I have a producer who’s going through a dry spell, all I have to do is simply look at their behaviors, and I know that those behaviors will breed results. It’s a proven process.
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