Education Leads to Domination

The number of times I’m in an internet forum and hear agents complaining about their clients and prospects blows my mind. Last time I checked, they pay us, don’t they? If you have a problem with the prospect and how they want to engage in business with you, that’s not their problem; that’s yours.

Learn How to Deal with People

Call me old-fashioned. Call me old school. Don’t call me late for dinner. Anyhow, I grew up in the grocery business and retail. Everybody should go through that exercise because it teaches you how to deal with the public at their absolute worst. If you don’t think I believe in that, my oldest son went through the same process before letting him start with me here at the agency. I needed him to see how to handle people, period.

The Internet has Made Agents Weak

I think that the Internet has done a lot of excellent stuff for insurance agents all over the country, but it has also created some problematic situations. My biggest pet peeves are the gripe fests about prospects and clients in these agent forums. Here’s a challenge to everybody out there: if you have a problem with the prospect and how they do business before you go on the Internet and start complaining and looking for sympathy from everybody else who doesn’t have things figured out, why don’t you stop and reflect inward and say, “What could I have done to make this smoother?”

 

Quit Complaining and Start Educating

One of my favorites is when I hear somebody complain, “I did all these quotes for a prospect, and at the very end, they told me, ‘Well, we’ll let you know when we’re ready. We’re not moving for a while.'” And this is relative to homeowner’s insurance. What would’ve happened if you asked that prospect on the front end, “When do you plan on relocating?” Or, “When do you plan on closing on your new home?” You’d have gotten the answer instead of waiting until the very end. You didn’t ask one of the most important questions until you did all the work. That’s one of the reasons why we at Killing Commercial, and especially here at Florida Risk Partners, don’t quote for practice. That’s why. We get all the discovery out of the way, lay out our value proposition, and educate our clients and prospects so that they automatically conclude they want to do business with us.

Let’s say that somebody wanted a quote because they wanted to see how much it would cost to relocate to a different part of the country in a couple of years. If you ask them when they plan on relocating, they will give you the answer. That allows you to take the extra two seconds; it’s not even two minutes at this point, the extra two seconds to educate them on all of the reasons why it doesn’t make sense to provide a quote right now. It could be that the roof will be out of age or underwriting appetites change, and we all know here in Florida, the rates are through the roof already. Who knows how those rates will look in the future? Why commit to something that’s not going to be relevant? The problem is, your prospect doesn’t know. Why don’t they know? Because you never told them. And guess what? That’s the only way we’re ever going to change our industry.

Focus Inward

We must look at our processes and ensure we’re asking the right questions early in the conversation. That’s why they’re called disqualifiers. You can’t ask a disqualifier when you’ve already done all the work. You ask for a disqualifier so you don’t waste time doing all the work. Get the process dialed in, and then fill that in with a nice amount of education to explain precisely why. Another one that I’ve always seen people complain about is, “I don’t want to take the meeting; he’s got three other agents he’s working with.” Or, “She told me I could come in, but I’m only going to get one or two markets, and that’s only if somebody else hasn’t already reserved them.” I will always take the first meeting.

Take the Meeting

My good friend Dan Smith put it out this week, I’ve seen it a million times on the Internet, but Wayne Gretzky’s quote says, “You miss 100% of the shots that you don’t take.” And for all you haters out there that will tell me, “Michael Jordan said,” Michael Jordan copied it from Wayne Gretzky. “I know because Snopes told me.” Anyhow, you do you. Go to the first meeting every single time. It doesn’t mean you have to stay there the whole time. Ask your disqualifying questions. If they don’t answer them correctly, cut bait, kill the meeting, and move on. That prospect may come back to you down the road because they respect the fact you’re so committed to your value proposition.

There are only going to be so many times that agents can quote business and win. There’s a floor to premium, and we all know that. We need to drive value and educate why. Total Cost of Risk and value is the way to go; you can’t do that unless you’re at the meeting. So take those first meetings. People, get out of your own way here—process and education’s easy. Everybody can do it. You have to decide if you want to. When you do, you’re going to kill it in commercial insurance.

Producers

Parametric Insurance Explained: How Middle Market Producers Can Hedge Economic Loss, Protect Revenue, and Differentiate at the Point of Sale

The commercial insurance industry is in the middle of a quiet evolution.

While most conversations still revolve around premiums, deductibles, limits, and carrier appetite, a different category of risk transfer has been gaining traction beneath the surface—parametric insurance. It is not new, but it is finally becoming accessible, relevant, and actionable for middle market producers who are willing to think differently about risk.

In a recent episode of the Power Producers Podcast, I sat down with Brian Thompson from Descartes Underwriting to unpack what parametric insurance actually is, what it is not, and why producers who ignore it may be leaving their clients—and themselves—exposed.

This article breaks that conversation down into practical, producer-friendly language and shows how parametric insurance fits into modern middle market risk management.

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From Bottleneck to Builder: Why Systems, Culture, and Accountability Define Real Business Growth

For most entrepreneurs, the decision to start a business is rooted in the promise of freedom. Freedom from a boss, freedom to control income, and freedom to build something meaningful. Yet for many business owners, particularly in service-based industries and middle-market companies, that freedom slowly erodes. What begins as ownership eventually turns into obligation, where the business demands constant attention and the owner becomes the single point of failure.

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Cyber

Why Standalone Cyber Insurance Beats BOP Extensions Every Time: Protecting Clients from Modern Threats

The insurance industry is full of shortcuts. Some producers look for ways to streamline the quoting process, others avoid hard conversations with clients, and many rely on endorsements or extensions because they are “easier” than diving into the details. Nowhere is this more dangerous than in the world of cyber insurance.
Too many agents assume that a cyber endorsement on a BOP or commercial package policy is “good enough.” It isn’t. In fact, treating a BOP cyber extension as a replacement for a standalone cyber policy leaves clients dangerously exposed, puts producers at risk of losing accounts, and opens the door to costly errors and omissions (E&O) claims.
Cyber threats evolve faster than any other area of risk, and endorsements simply can’t keep up. If producers want to protect their clients and themselves, it’s time to understand why standalone cyber insurance is non-negotiable.

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Cyber Insurance Risk Management: Why MFA, MDR, and BYOD Policies Can’t Wait for a Hard Market

The cyber insurance market has softened in recent years. Requirements that were once rigid — like mandatory multi-factor authentication (MFA) or endpoint detection and response (EDR) tools — have been relaxed by many carriers. But here’s the danger: just because carriers aren’t demanding these safeguards today doesn’t mean businesses can afford to ignore them.

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