The truth is, in many organizations, people become cancerous victims that do nothing except complain about everything that doesn’t get done for them. Leaders cave. They go above and beyond. They do everything they can to honor the commitment they’ve given to that person when they come into the organization. But at that point, they’re in the death spiral. As leaders, we need to recognize when this happens. We need to remember when we need to quit. We need to recognize when we have to do something that we don’t like to do. We have to give up. I’m not particularly eager to give up, but we’re also responsible for running profitable organizations, and sometimes that’s what it requires.
As you think about how you’re going to go about your week, think about making sure there’s equality. Identify the congruent patterns of how you want someone to succeed and how they see themselves as succeeding. Everybody has a desire. It’s just a matter of what level. Ramp that up and get it. If you can do that, you and your team will kill it in commercial insurance.
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